November 10, 2017 @ 9:00 am – 1:00 pm
The Westin Hotel
2 Westmoreland Street
Clarissa Hills
01 7790 200



This flagship event is a must attend Conference for all working and interested in compliance. We will have interactive discussion with regulators, policymakers, thought leaders and practitioners.


Event Details:

Title: ACOI 2017 Conference: Compliance and your Reputation 
Date: Friday, 10th November 2017
Speakers: Clive KellyACOI President 
  Ed SibleyDeputy Governor, Central Bank of Ireland
  Patrick Kenny, Member of The Competition and Consumer Protection Commission
  Keith Packer, Top Bunk Thinking, former Commercial General Manager of British Airways World Cargo
  Gonzalo Caro, Global Privacy Manager, Microsoft
  Ronan Gargan, Director of the EU-UK Unit, EU Division of the Dept of Foreign Affairs
  Kieran Donoghue, Head of International Financial Services,  IDA 
  Arndt Harbecke, Chief Compliance Officer, Landis+Gyr AG, Switzerland 
  John Mahony, Group CEO, Reputation Inc 
  John O’Dwyer, Chief Executive, Vhi Healthcare
  Charlie Boyle, Director Customer Service Excellence Ireland 
  Brian Hayes, MEP, Ireland 
Venue: The Westin Hotel, Dublin 2
Time: 9.00 am – 1.00 pm (Registration from 8.00 am) followed by a networking lunch
CPD: 4hrs indicative 
Fee: €150 for members, €250 for non members

Speaker Details:

Over the next few weeks we will provide a spotlight on all our speakers, check our LinkedIn profile for updates.

Ed Sibley was appointed Deputy Governor, Prudential Regulation on 1 September 2017. He is an ex-officio Member of the Central Bank Commission and is also a member of the Supervisory Board of the Single Supervisory Mechanism (SSM). As Deputy Governor, Prudential Regulation, Ed is responsible for leading the supervision of credit institutions, insurance firms and the asset management industry.

Previously, Ed was Director of Credit Institutions Supervision, and had oversight of the Central Bank’s supervisory work for banks and credit unions operating in Ireland. He joined the Central Bank in 2012 in the Banking Supervision area. Click here to read a speech at a ACOI event in March: LINK TO SPEECH

Born in 1969, Brian Hayes studied history and sociology at the National University of Ireland, St Patricks College Maynooth. He also studied at Trinity College Dublin and was delegation secretary to Fine Gael during the Peace & Reconciliation forum.

Brian served as a member of Dail Eireann (Irish Parliament) from 1997-2002 and 2007-2014. He was Leader of the Opposition in Seanad Eireann (Senate) from 2002-2007. In 2011 Brian was appointed as Minister of State at the Departments of Finance and Public Expenditure & Reform, a position he held until his election to the European Parliament.

During his time as Minister of State, Brian attended Eurogroup, ECOFIN and Budgetary Council meetings on behalf of the Irish Government. As Minister of State in Ireland he was responsible for procurement reform, public sector reform, the Office of Public Works and developing flood alleviation projects in Ireland.

Following his election to the European Parliament in May 2014 Brian was appointed to the European Parliaments Economic & Monetary Affairs (ECON) Committee, Development Committee and Budgetary Control Committee. He is also a member of the Delegations to Iraq and South Africa. Brian was the European Parliament rapporteur for the IORPS II Directive and shadow rapporteur for the Money Market Funds regulation. In December 2016, he was elected EPP Vice Coordinator on the ECON Committee.

Keith Packer is the former Commercial General Manager of British Airways World Cargo and worked for the company for 8 years. In 2006 the cargo division was raided by the EU Competition Authorities and investigated by the US Department of Justice for anti-competitive conduct in relation to surcharges. Although he never lived or worked in the US, Keith completed an 8-month sentence in a US Federal Prison Camp. At our upcoming Conference, Keith’s presentation will provide an eye-opening and engaging account of the events and adds real life impact to Compliance Training. His stories of the dawn raid, DOJ tactics, plea agreement and life inside makes employees at all levels sit up and listen. Keith also advises on delivering effective Competition Law Training and Compliance Programmes. For more than 6 years Keith has helped bring Compliance Training to life for more than 100 companies via presentations, seminars and training recordings. His clients to date include Coca-Cola, Shell, Vodafone, Nike, Mercedes Benz, Volvo, UPS, DHL, Barclays, Kingfisher, Robert Bosch, Sony, Kraft Foods, KraftHeinz, AkzoNobel, Pfizer, Hertz, ABInBev, Diageo, ABF and Reckitt Benckiser

Patrick Kenny is a Member of the CCPC. As well as collegiate decision making with other Commissioners on all aspects of the organisation, he currently oversees the Criminal Enforcement and Legal Services Divisions, as well as Regulation. He was first appointed as a Member of the Irish Competition Authority in January 2012 as Director of the Cartels Division. He took up his present responsibilities on 31 October 2014 upon the amalgamation of the Authority with the National Consumer Agency. Patrick previously worked at different times for the Commission for Communications Regulation, the European Commission, Arthur Andersen and the Competition Authority. Patrick is an economist.

Gonzalo Caro, CIPP/E, is the Global Privacy Manager leading the Microsoft Business Operations Privacy program across multiple lines of business, from Enterprise Licensing to Online/Cloud Solutions. Gonzalo graduated with First Class Honours in Business Management through Dublin Business School and also completed studies in Philosophy and Logic in Badajoz (Spain). Gonzalo has obtained the Professional Certificate of Data Protection from UCD (via ACOI membership) in May 2017. Gonzalo has also co-chaired the IAPP KnowledgeNet in Ireland since 2016.


Ronan Gargan is Director of the EU-UK Unit in the EU Division of the Department of Foreign Affairs and Trade. The EU-UK Unit is responsible for preparing Ireland for the EU’s negotiations with the UK on its withdrawal from the Union under Article 50 of the Treaties and for the negotiations on the UK’s future relationship with the EU. Previously, Ronan has worked as the Director of the Irish Abroad Unit dealing Ireland’s diaspora policy, as the Deputy Political Director for Northern Ireland in the Ireland, UK and Americas Division in the Department and in Brussels as policy coordinator in the Permanent Representation of Ireland to the European Union. He has also worked previously as the Advisor on EU Affairs in the Irish Parliament (Oireachtas) and as Ireland’s Deputy Permanent Representative to the Council of Europe in Strasbourg.


Kieran Donoghue is Global Head of International Financial Services, Strategy and Public Policy at IDA Ireland. He is a member of IDA’s Senior Leadership team (Executive Committee) and Chair of the Agency’s Client Development Committee (CDC) and Brexit Group. He has served overseas in Washington DC where he had responsibility for a number of key policy areas including financial services and the international taxation agenda. He is a graduate of University College Cork (UCC) and has also studied at Boston College, the University of Toronto and at Oxford.


John O’Dwyer joined Vhi in 2012 from the international Dutch insurance group Achmea where he was the Chief Operating Officer and Executive Director with responsibility for the life, general and health businesses in Interamerican, the second biggest insurer in Greece. John has an extensive track record in financial services and in particular the health insurance sector which included roles such as Managing Director of Friends First Life Assurance, Director of Operations at BUPA Ireland and Assistant Chief Executive with responsibility for Claims in Vhi. He was also non-executive Chairman of the Board of the National Treatment Purchase Fund.

Charlie Boyle is the CEO and founder of Customer Service Excellence Ireland (CSEI) which he established in 2014. The Customer Experience is the battleground of the coming decade and service excellence is fast taking centre stage. Charlie works with clients through the IMI and Enterprise Ireland and with Public and Private bodies. He is a keen advocate of Customer Experience and believes that organisations who provide professional services need to ‘sharpen their saw’ when it comes to a focus on customer service. ‘Accountants and Solicitors have the same need to satisfy clients that Hotels and Restaurants have in wowing their customers yet the quality of service standards is weak in the sector’. Charlie believes there is ‘an opportunity for Compliance to be more focused not merely on what a business does within the law but also how it does it in terms of the overall client experience’.